Refund & Cancellation
How payments, cancellations and refunds work at Get Access.
Free demo first
We start with a free demo so you can see the design direction before you decide. You are not charged for the demo.
Payment structure
Package projects are paid in two parts: an advance to begin work, and the remaining balance once your website is ready for delivery. The amounts for each package are shown on our packages section.
Cancellation before work begins
If you cancel before any design or build work has started, we will return the advance you have paid.
Cancellation after work begins
Once work has started, the advance covers the time and resources already committed to your project. If you cancel at that stage, we will review the work completed and discuss any adjustment with you fairly, in writing, before anything is decided.
Revisions
Each package includes a set number of revision rounds, as listed on its package page. Additional changes beyond that scope may be quoted separately.
Delays caused by missing content
Timelines start when we receive your clinic details, photos and dentist profile. If content is delayed, the delivery date moves accordingly.
Domain and hosting
The first year of domain and hosting is included in packages as described on each package page. Third-party renewals after that are charged by the provider and we will tell you the cost before renewal.
How to request a refund or cancellation
Message us on +92 312 6090797 or email support@getaccess.agency with your name, practice name and reason. We reply during working hours.
Questions About This Page?
Message us on WhatsApp or email and we will reply with clear answers.